OC3 is dedicated to
providing world class
support for our customers,
which is why we use
GoToAssist™, a product of
Citrix online. This solution
provides a secure connection
with end-to-end government
approved Advanced Encryption
Standards (AES).
If
you
are
currently
an
OC3
client,
and
would
like
a
member
of
our
support
team
to
assist
you
with
a
support
issue,
please
call
our
help
desk
at
502-214-0071
and
give
your
clientele
number
to
initiate
a
support
call.
Once
our
support
representative
has
determined
a
remote
connection
is
needed,
please
return
to
this
page
and
follow
the
instructions
below.
Log In to Live Remote Support
Step 1: Your OC3 support representative will provide you with a unique connection code. Please enter the code in the field as directed.
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time, and remote software will be automatically removed once session is over.
